Conditions of Sale

Offer and sale of products via our website (www.pakerson.it) are regulated by these General Conditions of Sale. Products purchased at www.pakerson.it are sold directly by Sutorius srl (hereinafter also denominated “Seller”), with registered offices in Italy, Via Fonda, 9 - 50050 Cerreto Guidi (Florence), Register of Companies reg. no. 04260220480, Tax Code and VAT number 04260220480, fully paid-up company capital Euro 104,000.00. Remember that you may contact the Seller at any time by e-mail to store@pakerson.it. For any other legal information you may require, you are invited to consult the General Conditions of Website Use, Privacy Policy, and Right of Withdrawal sections of this website.

Our Sales Policy

At www.pakerson.it, the Seller offers its products for sale and conducts e-commerce activities only with its end users or “Customers.”

The term “Customer” refers to any natural person who deals with www.pakerson.it for purposes not related to any commercial, entrepreneurial, or professional activity he/she may carry on. If you are not a “Customer” under this definition, we kindly request that you refrain from transacting purchases at www.pakerson.it.

In line with its sales policy, the Seller reserves the faculty to not fill orders from subjects different from “Customers” and/or orders that do not meet the conditions of the Seller’s sales policy.

These General Conditions of Sale regulate only the offer, forwarding, and acceptance of purchase orders for products offered for sale at www.pakerson.it, stipulated between www.pakerson.it users and the Seller.

How to stipulate a contract with the Seller

To stipulate a contract for purchase of one or more products at www.pakerson.it, the Customer must fill in the electronic-format order form and send it to the Seller, over the Internet, in accordance with the instructions given below.

The order form contains a link to the General Conditions of Sale and the Right of Withdrawal Notice, as well as a summary of all the information relative to the essential characteristics of each product ordered and the relative price (inclusive of all applicable taxes, charges, and duties), the methods of payment that may be used to purchase of each product, and the terms and conditions of delivery of purchased products, shipping and delivery costs, the conditions that must be met by the Customer when exercising the right to withdraw from the contract, and terms and conditions for returning purchased products.

The contract is considered concluded when the Seller receives the Customer’s electronically transmitted order form and has verified the correctness of the data relative to the order.

The Customer will be requested to read the General Conditions of Sale and the Right of Withdrawal Notice before proceeding with product purchase (by transmission of the order form).

The order form will be entered in our database for the time required to fill the order(s) and in any case  only for the time permitted by law. The Customers may access his/her order forms from the “My Orders” section of the website.

The Customer will also be requested to review each order form and correct any erroneous data before proceeding with transmission of the order.

The language options available for concluding contracts with the Seller are Italian and English.

Once the contract is stipulated, the Seller will proceed with registering the purchase order.

The Seller retains the faculty to not fill orders that do not offer sufficient guarantees of solvency or that are incomplete and/or incorrect, or in the case of non-availability of the product(s) ordered. In these cases, the Customer will be notified, via e-mail, that the contract has not been concluded and that the Seller will not proceed with filling the order, specifying the reasons therefore. Should products presented at www.pakerson.it no longer be available for sale at the time of the Customer’s last access to the site or transmission of the order form, it shall be the Seller’s duty to communicate the unavailability of the product/s ordered, with all due haste and in any case within 30 (thirty) days from the day following the day on which the order form was transmitted to the Seller. This case, should the order form have been transmitted and the product paid for, the Seller will refund all amounts paid.

By electronically transmitting an order, the Customer unconditionally accepts these General Conditions of Sale and agrees to observe said Conditions in all relations with the Seller. Customers who do not accept any or all of the conditions set forth in the General Conditions of Sale are invited to refrain from transmitting order forms for purchase of products at www.pakerson.it.

By transmitting an order form, the Customer confirms that he/she is aware of and accepts these General Conditions of Sale and the other information provided at the www.pakerson.it website, whether directly on consulted pages or accessible via link, including the General Conditions of Website Use, the Privacy Policy, and the Right of Withdrawal Notice.

Upon conclusion of the contract, the Seller will transmit to the Customer, via e-mail, a purchase order receipt containing the information given in the order form (link to  the General Conditions of Sale and the Right of Withdrawal Notice, information concerning essential product characteristics, and detailed information concerning price, method of payment, and delivery costs).

Disclaimers and product price information

Only Pakerson brand products are offered for sale at www.pakerson.it.

The Seller does not sell used products or seconds or any products in any way inferior in quality to the standards applicable to corresponding products offered on the market.

The essential characteristics/features of each product are illustrated at www.pakerson.it in the single product information sheets.  We attempt to edit our photos and display product images as accurately as possible..The images and the colours of the products viewed at www.pakerson.it may, however, not exactly correspond to the actual products, due to photographic lighting sources, different screen settings of devices and the quality of reproduction offered by the Customer’s Internet browser. Further,hand dyeing process lends the leather inimitable nuances that fête the handcrafted quality of each unique product, this is another reason why the product finishing in photography may vary slightly from the one of the item purchased, which is a Made-to-order product, produced at the time of the purchase specifically for the Customer by Pakerson master craftsmen.

The published product prices may be subject to updates. Always check the final sale price before transmitting the order form.

The Seller cannot accept purchase orders from any countries not listed on the splash page.

In the case of exercise of the Right of Withdrawal by the Customer, the Seller retains the faculty to not accept return of products, the essential and/or quality characteristics of which have been in any way altered, or return of products which have suffered damage.

Payment

The Customer may choose any of the payment methods and delivery options listed in the order form.

In case of payment by credit card, the financial information (for example, credit/debit card number, date of expiry) will be sent to the bank delegated by the Seller to supply the relative remote electronic payment services, by encrypted protocol in order to guarantee that third parties can in no way gain access to said financial information. This information will never be used by the Seller for purposes other than completing the procedures relative to purchases and for making refunds in case of product returns after a Customer has exercised the right to withdraw from the contract, or should the Seller be required to communicate the information to the police or make notification of fraudulent acts committed at www.pakerson.it. The price indicated in the order form for product purchase and relative shipping costs will be charged against the Customer’s transaction account at the time of order of the products. In the unlikely event the Seller determines the item is not available after the Customer places the order, the Seller will send an email to the Customer and the cost of the item will be refunded.

In case of payment by bank transfer, the Customer will make the payment within three working days,otherwise the order will be cancelled.

Shipping and Delivery

Shipping and delivery of the products is handled by parcel carrier as illustrated in the table. Should a product require C.I.T.E.S. authorization for special materials, delivery will be delayed by 7 working days. Remember that customs duties are at your expense and payable to the carrier at  time of delivery. The times given in the table are the days needed to complete the shipment from the time the Customer receives notification that the order has shipped. The Seller requires from 2 to 20 working days to prepare orders: handcrafting and customization are the hallmarks of Pakerson excellence. 
Please, note that online orders placed during Summer closure will be processed from September and orders placed during Christmas break will be taken care of from January. Please, check the precise date at store@pakerson.it. We are grateful for your kind waiting.

Please note: we are pleased to inform our esteemed Russian Customers that shipments to Russia will be now delivered at their address via trackable postal service within 2 - 10 working days.

Customer Assistance

Potrà richiedere qualsiasi informazione tramite i nostri servizi di Assistenza Clienti. Contatti Pakerson all’indirizzo e-mail: store@pakerson.it; o al numero +39 0571 559255 dal lunedì al venerdì dalle ore 9.00 alle ore 12.30.

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