Shipping

Fill in the order form with care, entering the precise, full shipping address, telephone number, and preferably an alternative mobile number. This information will be used by the parcel carrier to contact you should no one be at home to receive the order. We also request that you enter a preferred time period for your delivery (you may select morning  - 8 am to 1 pm - or afternoon - 1 to 7 pm) and enter notes concerning delivery. The carrier will do everything possible to comply with your wishes.

You will be notified by e-mail that your order has shipped, as soon as it is delivered to the parcel carrier. Shipping is free of charge for single and multiple orders above 100 euro in Italy and in many European countries. For detailed information about shipping charges, consult the table or proceed with your order; any shipping charges will be displayed in your cart. Remember that customs duties are at your expense and payable to the carrier at  time of delivery. The times given in the table are the days needed to complete the shipment from the time you receive notification that your order has shipped. Remember that we require from 2 to 20 working days to prepare your order: handcrafting and customization are the hallmarks of Pakerson excellence. In the case that we must request C.I.T.E.S. documentation for export of special leathers, the total order-to-delivery time for your order will require an additional week.

The carrier will attempt two deliveries at Italian destinations and one in foreign countries, and will leave a paper-based notice with contact information in case delivery cannot be made. The carrier will then attempt to contact you by telephone. If no response is received, the carrier will wait another 24 hours before returning the package to the (carrier’s) warehouse as unclaimed goods. Please remember that our customer assistance service is always at your disposition and we invite you to contact us for any information you may require, by e-mail to store@pakerson.it; or calling us at +39 0571 559255 from Monday to Friday from 9.00 a.m. to 12.30 p.m.

Please, be aware that online orders placed during Summer closure will be processed from September and orders placed during Christmas break will be taken care of from January. Please, check the date at store.pakerson.it. We are grateful for your kind waiting.

GOOD NEWS FOR RUSSIAN CUSTOMERS: We are pleased to inform our esteemed Russian Customers that shipments to Russia will be now delivered at their address via trackable postal service within 5 - 20 working days!

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